HOW TO IMPLEMENT BUSINESS PROCESS ANALYSIS

Course Outline

• Introduction and Objectives
• Process performance theory and concepts
• The four levels of analysis and the tools that are used
1. Level One
• Strategic Environment Analysis
2. Level Two
• Organization Chart Analysis
• Process System Analysis
• Information Systems Analysis
3. Level Three
• Process Analysis
4. Level Four
• Job Analysis
5. Process Change Implementation
• Project Scoping & planning
• Infrastructure & chartering
• Process redesign
• Job design
• Measures
6. Process Management
• Process Roles & Responsibilities
• Knowledge management
• Process documentation & software support
7. How to do a Process audit
• Performance Troubleshooting
• Next Steps

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