HOW TO IMPLEMENT A PERFORMANCE MEASUREMENT SYSTEM

Workshop Objectives:

Through this workshop you will:

• Understand the seven phases of integrated performance measurement
• Appreciate the uses and benefits of a range of measurement tools
• Understand the implementation issues for an integrated performance measurement system
• Be able to practice the approaches to integrated performance measurement through case
  study examples
• Understand the three levels of performance - organization, process and activity
• Constantly assess your own organization's integrated performance measurement strengths
  and weaknesses
  

Finance/ Sales and Marketing/ Operations/ Planning/ HR/ Quality

This workshop is designed for all managers who are involved in designing and implementing business plans drawn from a thorough understanding of how strategy, goals and human performance link together. Attendees will come from the following functional areas: Finance, Sales and Marketing, Operations, Planning, HR, and Quality

"Excellent information. This course opened up ideas for aligning visions to process and to what could and should be measured". Carl Williams, Financial Analyst, EDS

"We felt the course specifically addressed the areas we were looking for and for us it was a great success. It was something we could take back and use immediately." Mike Gauthney, HR/Quality Manager Vicky Carter, Regional Supply Manager, Weyerhauser Recycling

"Great course, and a great job Nick, vastly exceeding all expectations."     Harry Salvagio, Director Financial and Business Planning, Lance Inc

"Very good workshop. Provided the overall view I was looking for."         Ghislaine Daze Bellisle, Chief of Staff Strategic Planning, Department of National Defence

"This course was excellent, thanks."
David Zollenberg, Senior Financial Analyst, Allmerica Financial

HOW TO IMPLEMENT PERFORMANCE MEASUREMENT SYSTEM
- a practical 7 step approach to implementing a Balanced Score Card in your Organization

8:00 a.m.
Registration

8:30 a.m.
Introduction and Objectives

• The concept and value of an integrated Performance Measurement system
• The building block of Performance Measures - activity analysis
• How activity analysis links to process improvement and management
• The big picture of what measurements in the process driven organizations should look like
• Understand the four attributes of measurement; financial, time, quality, quantity
• How to recognize the dangers of a dysfunctional measures and management system

The 7-step process for Implementing Integrated Performance Measurement

Step 1 Establish Organization Level Goals

• Strategy is the linkage between activities, processes and common purpose in pursuit of a goal
• Strategy formulation (situation analysis, analysis of stakeholders' needs and expectations, analysis of organization strengths and weaknesses, analysis of organization corporate culture)
• Identifying the critical business issues and opportunities
• How to direct strategy and profit improvement at product / market segments

Step 2 Develop Activity and Process Measures

• Defining and identifying processes
• Identifying activities and assigning them to processes
• Case study groupwork
• Using process and activity to link work with strategy
• Assigning measures to the critical process and activity points
• Assess and Analyze Financial Performance

Step 3 Output Performance and Activity Based Management

• Aligning financial metrics with activity
• Linking activity to output to understand real costs of products and services
• Clarifying costs into categories that align with products, customers, services and sustaining activities
• Linking to strategy by using a cost / profit and product / market matrix
• Making the right financial decisions that complement and support strategy

5:00 Close of Day 1

• The concept of the measures meter
• Working from a process through to activities (and tasks)
• Calculating measures at key points that support strategy
• The integrated role of effective benchmarking
• Benchmarking as a key to setting goals for critical measures
• The role of surveys for measures / results validation
• Defining the dimensions of "the critical few" measures

Step 5 Construct Dashboards, Control Panels and the Measures Wiring Diagram

• Learn how to design a Performance Measurement system
• Creating a design that clearly links the three levels of performance
• Typical organizational dashboards and control panels
• Using the dashboard concept to focus, align and report measures
• The Performance Measurement framework as a base
• How the wiring diagram creates linkage
• The steps in "wiring up" an effective measures system

12:00
Lunch

Step 6 Collect Data and Build the Measures System

• How the Performance Measurement framework works with all competent software
  options
• Understanding the criteria to choose software
• Determining where all the information comes from
• The role of software as an enabling device
• The Performance Measurement framework determines software options
• Useful software on the market today
• A live software demonstration

Step 7 Managing with Measures

• Integration of measures with organizational management
• Using the framework as a base for continuous improvement
• Linking and aligning other initiatives for results
• Creating clear responsibility for process, activity and results
• Effective resource management through linking activity and process budgeting
• An effective system - critical success factors.

Next steps

• How to create your own action plan that reflects your business needs.
• Implementation summary
• What to do when you get back home

4:30 Workshop ends

A complimentary 3 month evaluation copy of the leading Performance Measurement software solution, QPR Cost Control which allow you to:

- Build your own Performance Measurement framework
- Load real data and view results
- Produce reports and tangible results

www.qprsoftware.com