Process Mgmt. Group

ADDITIONAL INFO:

Training Services

Every team undertaking a major performance improvement project must have a clear idea of the scope of their assignment, which approach and tools will be used, what their roles and responsibilities are, how the project links to corporate objectives and how the project will be structured, scheduled, led and supported. Effective training is a vital component of any significant initiative. Focused Management has developed a suite of training modules that range from executive overviews and briefings, through active team orientations, to analyst and facilitator programs. With this line up, Focused Management can provide effective single project support, in-house resource development for clients who wish it, and broad-based training and orientation programs for organization-wide transformations.

Introduction to Process Performance Architecture

A one-half to a full day introduction for people at all levels of the organization in order to familiarize them with the objectives, theory, methods, tools, roles and responsibilities and deliverables.

Business Process Analysts’ Workshop

2-3 days of detailed training is built around our basic performance architecture and process improvement and management methodology, combining solid technological background and toolkit instruction with “peel-the-onion”, multi-level mapping and analysis applications. It will prepare competent candidates to document complex, cross-functional processes and to complete preliminary performance analyses, either independently or in support of a Process Owner and/or Process Improvement Team.

Facilitator Training for Performance Architects

Focused Management’s core program for facilitators prepares participants to facilitate complex, cross-functional business process improvement/redesign projects. The program can be delivered in a scaled-down version, allowing candidates to deal with smaller, less complex, less cross-functional and probably less strategically critical processes. This latter version is ideal for anyone looking at basic improvement in a functional area or general improvement in a smaller, less hierarchical organization.

Facilitator Training for Process Improvement Change Agents

A follow-up program for experienced process design team members to prepare them to work with expanding implementation teams. The proven change model, executed with the disciplines of solid project management, pays particular attention to the human dimension of change. This workshop relates specifically to implementing process improvements; but the change model is much more generally applicable. It can be used to make any significant change that may be contemplated by your organization.

Facilitator Training for Activity Based Job Modeling

A second follow-up program to prepare team members to develop the job models and performance frameworks, driven by the activity level of process redesign. (Job modeling can also be a component of a basic process project dealing with documentation, management or measures without necessarily having process improvement as a prerequisite.)

Workshop for Process Mappers

To prepare individuals to provide mapping and documentation services to improvement teams.

Process Owner’s Workshop

Highlighting the roles and responsibilities of Process Owners and others, with process support assignments. This workshop will also introduce the principles and management of “Performance Architecture” from the CEO’s perspective. It is in this perspective that all major Process Ownership assignments should be made and managed.

Workshop for Performance Managers and Process Improvement Process Owners

An advanced program for senior managers accountable for or interested in launching a major, performance-based transformation of their organization, and/or are responsible for the development and deployment of a significant internal support resource for that initiative.