Process Mgmt. Group

ADDITIONAL INFO:

Process Mgmt. Group

"Rapid economic rebound unlikely"
Sherry Cooper, EVP, Bank of Montreal Group of Companies

"The ongoing and increased severity of the current economy’s impact demands an increasingly decisive and aggressive action plan"
Robert Milton, President and CEO, Air Canada

The business environment is more turbulent and uncertain with each day’s financial headlines. Executives can’t see clearly how to maintain profitability and growth when confronted with chaotic markets, a sliding economy, desperate competition, impatient customers, and a shorter and shorter shelf life for any business initiative.

"New times demand new measures"
R. B. Reich, Former US Labor Secretary

Executive success today depends on quickly developing a solid understanding of exactly how the business works, how the parts interact, what the most appropriate, immediate and actionable measures might be, and where the pressure points are found. This is Process Performance Analysis.

Let Focused Management’s Process Management Group work with your executive team to blueprint your current Performance Architecture. Our quick and incisive performance analysis and design methodology will provide timely strategic planning feedback and position your management team to be more proactive in offense and more effectively reactive in defense. Pierce through your complex internal and external environments for a context within which to understand critical interdependencies and to identify and exploit the leverage points you can use to deliver and sustain competitive advantage in today’s challenging environment.

Introducing Focused Management’s Process Management Group

The Focused Management Process Management Group (FMI-PMG) specializes in the design, measurement and management of cross-functional processes. The same process management principles and methodology practiced by FMI-PMG have been selected by hundreds of major North American and Global businesses and government organizations, to successfully improve business performance and make changes happen. These have proved to be effective in planning, analyzing, redesigning and implementing quick, effective, and sustained improvement with demonstrable results.

Why You Must Actively Manage Your Business Processes

Processes are the mechanism through which all work is performed in an organization.

Link Strategy to Action with Process Management
Most business processes were “patched” and evolved, in response to new business opportunities and problems as they occurred. In typical organizations, processes were not designed with much rigor unless they were manufacturing or highly focused computer systems, such as those associated with enterprise resource planning (ERP).

Processes tend to remain a loose collection of activities performed within departments, where people work hard to compensate for shortcomings in the overall system. (For example, by design, ERP systems are highly process-oriented. Many organizations implement ERP systems by changing the way in which work is performed, in order to satisfy the demanding requirements of the software. However, the people who operate within an ERP organization still have a strong functional / department orientation, with no formalized process management. People, processes and systems can inadvertently end up placed in opposing performance tracks.)

“When you place a good person in a bad process, the process wins every time.”

The performance of an organization is the sum of the performance of its processes. All measured performance variables, whether quality, financial, capacity/throughput, time, risk, or other, occur within the context of the organization’s processes. Activities performed by people and machines occur within exactly the same context and the performance of any process is identical to the performance of the activities of which it is constituted. As a result, we can analyze and/or create, understand and manage performance through a “Performance Architecture”, describing the performance logic linking and integrating these organization, process and activity levels (see the "Framework" link on the upper left). Other measures frameworks, such as ISO, Activity-Based Management, Economic Value-Added, and generic platforms, such as Balanced Scorecard or Value-Based Management, can be readily incorporated into or reflected by this “Performance Architecture.”

FMI “Performance Architecture” provides analytical procedures with which to integrate any or all of these components, together with popular tools, such as Balanced Scorecards, Management by objective, ISO, and Shareholder Value Analysis, into a holistic and disciplined perspective centred on a solid understanding of your business processes.

Whether your organization’s performance need is assessment/audit, documentation, planning, analysis, improvement, design or redesign, implementation, measures, management, monitoring and control or any combination of these business imperatives, Focused Management’s seasoned consultants will support your assignment, working independently or facilitating your cross-functional work teams. Our projects feature well-articulated, critical-business-issues-driven, results-oriented deliverables, clearly defined in advance. Focused Management associates can work at the strategic, organizational, systems, process or job level as required, but, more importantly, we work at all times with an integrated perspective, subject to the scope and demands of each individual project assignment. (If necessary, a situation assessment may be conducted at the start of any engagement, to clarify its scope and potential and to frame more precise project parameters, structure and expectations.)

Specifically, Focused Management is able to effectively integrate your business’ financial, structural, process, systems and knowledge management challenges and issues into a single, easily understood context. The “Performance Architecture” can help senior managers get their arms around strategic and tactical problem resolution, as well as improvement opportunities, in order to create constructive change and to ensure that it takes hold.

Focused Management’s core competency is our ability to quickly drive out an operating picture of any organization, using a distinctive set of time- and cost-efficient tools and techniques with proven effectiveness in performance management. We are client-issue-centered and results focused. Our competitive advantage is our ability and genuine desire to transfer our technology to our clients.

How We Can Help

To support organizations in their drive towards becoming process managed, Focused Management Process Management Group offers a number of proven consulting, process facilitation and training services. Our services represent the culmination of many years of experience in successfully guiding organizations in their process journey. Browse through the links listed on the upper left for an overview of the services we offer to your organization.