Most people want to deliver great performance, they want to do a good job. What they need is a clear picture of what success needs to look like and support in weeding through the infinite choices and an abundance of data available in order to make the right decisions. However, what often comes out of business improvement initiatives is more chaos for people, not a clearer picture and the help they need to bring it to life. Many of these initiatives are truncated before the outputs are made practical for everyone in the organization which ultimately means that business results are sub optimized at best, perhaps even worsened.

The Performance Contract:

In itself the Performance Contract is a tool designed to clearly describe three elements of a person’s job – the outputs, the measures and the practices they need to excel. People use it to:

-         contract with their leader and agree on consequences;

-         seek feedback from others;

-         manage their information and interface needs;

-         measure and improve performance.

These contracts make the complex clear by drawing on existing job, procedural, process, measurement and best practice data and boiling it down to what is needed to excel. The emphasis is on creating a clear enough picture for people and then move quickly into helping them develop the capability to use the tool and improve it’s content through experience.

Our methodology for developing Performance Contracts is as important as our process for coaching leaders and individuals in how to use them to achieve results. We have success stories in transferring our capabilities and helping leaders successfully achieve and sustain business improvement results.

How we can help you start achieving performance results using Performance Contracts:

q          Complete a Human Performance Assessment to help you understand what’s working and what’s not in how people deliver results

§         Develop an action plan to prioritize and integrate all change initiatives

§         Conduct workshops in leading human performance improvement

q          Help you develop and implement  Performance Contracts by participating in current business improvement projects which will impact human performance needs (ie. process reengineering, structural changes, system changes, etc.)

§         Start with a small group to learn and capture quick wins

§         Begin working with groups impacted by current initiatives

q          Work with an internal operational or human resource groups to develop the capability to create and implement Performance Contracts

 Contact us at FMI@focusedmanagement.com to learn more about improving Human Performance and how Focused Management can help you achieve greater results out of your processes and people.